Privacy Policy.

Overflow Plumbing & Drainage Ltd (Company No. 12427151) is the data controller for any personal data you provide. Our registered address is 129 Hillberry, Bracknell, RG12 7ZY, United Kingdom.

For privacy questions: contactus@overflowdrainage.co.uk · 07949 996627.

• Contact details: name, phone, email and postcode when you submit our enquiry form or call us.
• Job information: the description of the work, the address, photos you choose to send, and quote/invoice records.
• Site data: standard server logs (IP, browser, referring page) and basic analytics needed to keep this website running and secure.

• To respond to your enquiry and carry out work — performance of a contract / steps to enter a contract.
• To send quotes, invoices and follow-ups — legitimate interests in running our business and contractual obligation.
• Legal records (accounting, insurance, warranties) — legal obligation.
• Website security and analytics — legitimate interests in protecting our site and improving service.

We do not sell your data and we don't use it for third-party marketing.

Only the people needed to deliver your job and run the business: our engineers, our accountant, our insurer (where relevant to a claim), and trusted IT providers (email, hosting, form processing). All operate under written contracts that require them to protect your data.

We may disclose data where required by law (e.g. HMRC, a court order, or a regulator).

Enquiry-only records: up to 24 months. Customer job records, quotes and invoices: at least 6 years to satisfy HMRC requirements. Workmanship-guarantee records: for the life of the guarantee.

Under UK GDPR you have the right to access, correct, delete, restrict or object to our processing of your data, and the right to data portability. To exercise any of these, email contactus@overflowdrainage.co.uk. We'll respond within one month.

You can also complain to the Information Commissioner's Office (ico.org.uk) — although we'd rather you came to us first.

This site uses only the essential cookies required to keep it working and a small amount of anonymous analytics. We don't use advertising cookies or cross-site trackers.

We may update this policy when our services or the law change. The "Last updated" date at the top of this page will reflect any changes.