Do you charge for the design visit?
+
No. The initial visit, measurements, layout options and 3D visuals are free across Bracknell, Wokingham, Reading and the rest of Berkshire — whether or not you go on to buy the spec from us.
What does 'trade pricing' actually mean?
+
We buy direct from manufacturers and merchant trade desks. You pay our cost plus a transparent margin (typically 10–15%) instead of the 30–40% margin a showroom adds. We show you the trade invoice on request.
Can I use my own fitter?
+
Yes. We'll happily prepare a brief for your fitter explaining the spec, the sequencing and any technical points. Many clients use our design and supply with their own preferred installer.
How long does design take?
+
From first home visit to final spec, typically 2–3 weeks. Faster if the layout decisions are clear; longer if you want multiple rounds of revisions on the 3D visuals.
What if I change my mind on a product after ordering?
+
Tell us before delivery and we'll do everything we can to swap. After delivery, return policies depend on the manufacturer — most allow uninstalled, undamaged returns within 14 days, some charge restocking fees.
Do you design wet rooms?
+
Yes — including structural assessment, drainage routing, fall calculations and tray-former specification. Wet rooms have more design constraints than standard bathrooms; we work through them all on the design visit.
Will you visualise in 3D?
+
Yes, every design comes with 3D visuals — perspective views from each corner of the room so you can see the layout, the tile choice and the brassware together before committing.
How do I pay and when?
+
Bank transfer or card on completion for one-day jobs. Larger installs run on a clear schedule — deposit to secure the slot and order materials, a stage payment when first fix is complete, and the balance on sign-off. No cash-only nonsense, no pressure to pay before the work is signed off.
What guarantee do you offer?
+
Every job leaves with a written guarantee — labour is covered by us, and manufacturer warranties on parts and fittings are registered in your name and emailed across with the paperwork. If anything moves, leaks or fails inside the guarantee window, we come back and put it right at no charge.
Do you cover my postcode in Berkshire?
+
Yes — Overflow is based in Bracknell (RG12) and we run bathroom design work daily across Bracknell, Wokingham, Maidenhead, Windsor, Ascot, Reading, Woodley, Woking and into West London. If you're inside the M25/M4 corridor, you're in our patch. Call 07949 996627 and we'll confirm an arrival window on the call.